Frequently Asked Questions

Are your designs suitable for a beginner?

Yes. We want you to enjoy the experience of stitching our designs, so all our designs are user friendly. We only use full cross stitch, there are no part stitches, so our designs are suitable for the beginner and the more experienced stitcher. Full instructions are supplied with every chart. We are always available to help you with any queries that you may have.

What forms of payment do you accept?

We accept all major credit/debit cards and Paypal payments.  Unfortunately, we do not accept International Cheques or Bankers Drafts

How much do you charge for delivery?

When you fill out your online order form our system then calculates and displays the postage rate for your transaction. 

When will I receive my order?

Orders are normally despatched next working day. Please allow a few days longer for weekends and Bank holidays.

Can I request a personalised design?

Yes. All we require is a good quality image as either a photograph or JPEG. We will then provide you with a draft of your design with no obligation to purchase. We can make adjustments, such as removing a background or cropping the picture and will only forward an invoice when you are happy with the finished design.